Help centre
Quick answers for ticket buyers and event organisers.
For ticket buyers
How do I buy tickets?Pick your tickets, enter your details and pay securely with PayFast. No account needed.Where are my tickets?They are emailed straight after payment and always available on your order page.What do I show at the door?The QR code on your ticket, on your phone or printed. Each ticket can be used once.Can I pass a ticket to a friend?Yes. They get a new QR code and yours stops working, so the ticket cannot be used twice.Can I get a refund?It depends on the event's refund policy, shown on the event page before you buy.What if an event is cancelled?You are refunded in full, booking fee included, and we email you.How do I use a promo code?Enter it on the ticket page before you pay and the new total shows straight away.How do I join an online event?Ticket holders get a private link on their order page and in their email.
For organisers
How do I start selling tickets?Create an account, apply as an organiser, and once approved create your event and tickets.Ticket types, phases, bundles and tablesSet up early bird to final release, group bundles, tables and hidden guest-list tickets.How and when do I get paid?We pay your verified bank account after the event. Your statement shows every rand.Door staff and scanning ticketsGive each person on the door their own login. Scanning works without signal.Access zones: VIP lounge, backstage and moreLet only some ticket types into restricted areas and see who went in.Refund policy and cancelling an eventChoose a policy, approve or decline requests, and cancel with a clear reason.Promo codes, reps, free tickets and messagingThe tools for selling more and looking after the people who bought.Making your event page stand outAdd a banner, lineup, FAQ and your own colour.
Still stuck?
Email support@discoveryevents.co.za. If it is about an order, include the order number from your confirmation email.