Refund policy and cancelling an event
Choose a policy, approve or decline requests, and cancel with a clear reason.
- In Settings choose No refunds, or refunds up to a number of days before the event.
- Under Refunds you approve or decline requests. Approved refunds cancel the tickets immediately.
- Booking fees are not refunded on an approved refund request.
- If you cancel the event, every paid order is refunded in full including the booking fee, and buyers are emailed your reason.
A refund after you have been paid is settled with you by our team, so contact us if that happens.
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