Door staff and scanning tickets

Open your event, go to the Door tab and add a door staff login for each person. You get a one-time access code and a QR code to log them in. Staff open the scanner page on their phone, log in, and scan tickets with the camera.

• Door staff can only scan for that event. They cannot see sales or attendee lists.
• Their access ends 24 hours after the event. You can make a new code or remove access at any time, and their phone stops working straight away.
• Before doors open, have each phone tap Download list while it has signal. After that it keeps working with no signal.
• Offline scans are saved on the phone and sent to us when signal returns. If two doors let the same ticket in while offline, the later one is flagged under "Needs a look".
• The Door tab updates every 10 seconds with how many are in and how many are still to arrive.

Tip: have staff test with one real ticket the day before, and check the phone has a camera permission for the scanner page.